Zscaler Client Connector Errors

Error Message —

Failed to Initialize Authentication: PAC Download Failed-

This error occurs when the device fails to download the PAC file, which stops Zscaler Client Connector from authenticating the user

Resolution — Check network connectivity.

It is likely that the device could not connect to the cloud when downloading the PAC file.

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Error message-

Failed to Initialize Authentication: Invalid Custom PAC File (This error occurs when the device downloads an invalid PAC file. For example, the format of the PAC file is incorrect)

Resolution —

Check the syntax of the arguments within the PAC file.
To learn more

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Error —

Failed to Initialize Authentication: VPN Detected, This error occurs if Zscaler Client Connector detects an active VPN on the device.

Resolution —

Check the forwarding profile configuration.

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Error —

Failed to Initialize Authentication: Authentication Disabled.

This error occurs if your organization has not configured an authentication source.

Resolution —

Check the Authentication Profile configuration.

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Error —

Network Connection not Available.

This error occurs when Zscaler Client Connector cannot find an active network on the device.

Resolution —

Search for an active network.

If the device is connected to a network, try connecting to another network.

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Error-

Network Connection Failed

This error occurs when Zscaler Client Connector is unable to connect to the cloud.

Resolution –

Check network connectivity.

Go to config.zscaler.com/<Zscaler Cloud Name> to check if you have connected to the Zscaler service.

Go to config.zscaler.com/<Zscaler Cloud Name>/zscaler-app and verify that the device can connect to the listed IP addresses.
To learn how to find your cloud name, see What is my cloud name?

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Error –

Failed to Authenticate, Credentials are not Valid.

This error occurs when the user enters the incorrect credentials.

Resolution –

Verify the user’s credentials.