Zscaler Client Connector Errors
Error Message —
Failed to Initialize Authentication: PAC Download Failed-
This error occurs when the device fails to download the PAC file, which stops Zscaler Client Connector from authenticating the user
Resolution — Check network connectivity.
It is likely that the device could not connect to the cloud when downloading the PAC file.
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Error message-
Failed to Initialize Authentication: Invalid Custom PAC File (This error occurs when the device downloads an invalid PAC file. For example, the format of the PAC file is incorrect)
Resolution —
Check the syntax of the arguments within the PAC file.To learn more
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Error —
Failed to Initialize Authentication: VPN Detected, This error occurs if Zscaler Client Connector detects an active VPN on the device.
Resolution —
Check the forwarding profile configuration.
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Error —
Failed to Initialize Authentication: Authentication Disabled.
This error occurs if your organization has not configured an authentication source.
Resolution —
Check the Authentication Profile configuration.
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Error —
Network Connection not Available.
This error occurs when Zscaler Client Connector cannot find an active network on the device.
Resolution —
Search for an active network.
If the device is connected to a network, try connecting to another network.
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Error-
Network Connection Failed
This error occurs when Zscaler Client Connector is unable to connect to the cloud.
Resolution -
Check network connectivity.
Go to config.zscaler.com/<Zscaler Cloud Name> to check if you have connected to the Zscaler service.
Go to config.zscaler.com/<Zscaler Cloud Name>/zscaler-app and verify that the device can connect to the listed IP addresses.To learn how to find your cloud name, see What is my cloud name?
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Error -
Failed to Authenticate, Credentials are not Valid.
This error occurs when the user enters the incorrect credentials.
Resolution -
Verify the user’s credentials.