Scenario 1- Unable to access the VPN website
If you cannot access the VPN website https://vpn.sandybrown-stingray-351145.hostingersite.com add itto your trusted sites.
At the top of the page, select the “Tools” drop down list.Select “Internet Options”Click on the “Security” tab at the top of the menu box.Select the “Trusted sites” icon at the top.Click on the “Sites” button on the middle right.Type: https://vpn.sandybrown-stingray-351145.hostingersite.com in the box under “Add this Web site to the zone:”Click the “Add” button to the right.Make sure that the check box at the bottom left is NOT checked.Click “OK” to close the “Trusted sites” boxClick “OK” to close the “Internet Options” box and apply the changes
Scenario 2 - Unable to login on the website -
Make sure that you are typing in the correct Internet address.The Cisco VPN web address is: https://vpn.sandybrown-stingray-351145.hostingersite.com
Turn off the pop-up blocker.At the top of the page, select the “Tools” drop-down list.Select “Internet Options”Click on the “Privacy” tab at the top of the menu box.Make sure that the box to the left of “Block pop-ups” is OT checked.If the box is checked, have the user click on it to deselect the option.Click “OK” to apply any changes.
Add the VPN website to the trusted sites list -At the top of the page, select the “Tools” drop-down list.Select “Internet Options”Click on the “Security” tab at the top of the menu box.Select the “Trusted sites” icon at the top.Click on the “Sites” button on the middle right.Type: https://vpn.sandybrown-stingray-351145.hostingersite.com in the box under “Add this Web site to the zone:”Click the “Add” button to the right.
Make sure that the check box at the bottom left is NOT checked.Click “OK” to close the “Trusted sites” boxClick “OK” to close the “Internet Options” box and apply the changes.
Able to download the client, but cannot connect -
Check to see if the Windows Firewall is on.Click on the “Start” button.Select “Control Panel”Click on the “Windows Firewall” icon.If their computer is not showing the “Windows Firewall” icon have them select the“Switch to Classic View” on the left side of the window and then select the “WindowsFirewall” icon.If the firewall is on, proceed to step 2. If it is off, jump to step
Add the Cisco AnyConnect client to the Windows Firewallexceptions.Select the “Exceptions” tab at the top of the window.Click the “Add Program” button.Scroll through the list to find “AnyConnect VP Client” and select program by leftclicking on it once.Now click “OK” to apply the change.This should bring the user back to the “Windows Firewall” window.
Check to make sure that the “AnyConnect VPN Client” has been added to the“Programs and Service” list and that the box to the left has a check mark in it.
Add the VPN website to the trusted sites list.
At the top of the page, select the “Tools” drop down list.Select “Internet Options”Click on the “Security” tab at the top of the menu box.Select the “Trusted sites” icon at the top. Click on the “Sites” button on the middle right.Type: https://vpn.sandybrown-stingray-351145.hostingersite.com in the box under “Add this Web site to the zone:”Click the “Add” button to the right. Make sure that the check box at the bottom left is NOT checked.Click “OK” to close the “Trusted sites” boxClick “OK” to close the “Internet Options” box and apply the changes
AnyConnect Client “Connect to” field is blank --
Type the correct address in the “Connect to” box.Type “vpn.sandybrown-stingray-351145.hostingersite.com” in the “Connect to” box and hit “Enter”.After your first successful login, you will not have to type this in again. You will onlyhave to input your password.
Terminal Services Connection --
Unable to connect to the Terminal Server. Make sure that you are connected to the Cisco VPN before attempting a Remote DesktopConnection.If you are connecting to the particular Terminal Server, check the address you are inputting.The correct address is: www.xyz.inSometimes it will take 2 consecutive attempts before a connection is established.Look at the system tray located in the bottom right of the screen. There should be a lockicon with 2 blue balls.If the icon is present, you are connected to the VPN.If the icon is not present, log back into the VPN.
Can connect to the Terminal Server, but cannot log in.Are you sure you have a Terminal Server account? Just because you have a VPN accountdoes not mean that you were issued a Terminal Server account.What login are you attempting to use? The Terminal Server account username andpassword will be the same as your Novell account at work.
Can connect to Terminal Server, but after entering yourusername and password you get a box indicating “Change yourWindows password to match your NetWare password after asuccessful login.”At this point, you will need to enter the users password that you were using at the timeof their last successful login to the Terminal Server, or if you are a new user you need toenter the temporary password that was assigned to you.If you cannot remember your old password or your new password,
if still require any support call your helpdesk team and raise ticket for the same
Remote Desktop Connection -
Unable to connect to a Desktop remotely.Make sure that you are connected to the Cisco VPN before attempting a Remote DesktopConnection.If you are having trouble connecting to a desktop PC, check the address you areinputting. Make sure the address you are inputting matches the IP address of the desktop.Sometimes it will take 2 consecutive attempts before a connection is established.Look at the system tray located in the bottom right of the screen. There should be a lock icon with 2 blue balls.If the icon is present, you are connected to the VPN.If the icon is not present, log back into the VPN.
Still unable to connect to the remote computer.If you have followed all the steps above, please contact your local System Administrator. The System Administrator will need to verify that the PC you are trying to access has the ability to accept a remote connection.